Terms & Conditions

Mobile Phlebotomy Services (BOC) is responsible for the drawing and delivery of laboratory specimens. MPS does not collect any specimens without a physician order or a request from a laboratory. BOC is not allowed to give any medical advice, treat, or diagnose anyone. BOC needs patient information and a copy of insurance card (front and back) 48hours before scheduled appointment. If we do not receive the requested information in the time range mentioned, then the scheduled appointment will be considered canceled. This is extremely important so that we have adequate time to prepare for the blood draw and that we perform our job correctly. BOC handles the delivery of all samples to their proper laboratory. If a sample is being collected for a laboratory that needs to be picked up via courier service, BOC is not responsible for any delay of arrival to the laboratory, due to weather conditions or any other problems that may occur once the sample has been delivered or picked up by courier service. BOC is not responsible for any errors that may occur at the laboratory. It is the lab’s responsibility to process specimen once received by BOC. In the event of a lab error, BOC would gladly return to recollect the sample at a discounted rate. Any error made by BOC will be corrected at no extra charge as long as all correct paperwork was submitted adequately prior to appointment. Any billing questions or problems for tests collected for this service should be directed to your insurance company or the laboratory billing department. Payment for services provided by BOC is collected on the day prior to appointment. BOC does not bill insurance companies, any claims must be submitted by the client, with no guarantee of reimbursement. Please be advised that Mobile Phlebotomy Services is not responsible for any outstanding balances with LabCorp or Quest and will need to be settled prior to a scheduled home lab draw. The labs have the right to decline specimens of patients with outstanding balances. BOC is an independent convenience service. Our company is not affiliated with any laboratories or doctor’s offices. BOC does not have the authorization to give discounts for any lab tests that are being collected. Under no circumstances will BOC give out client’s personal information to unauthorized personnel. All client’s information is always kept personal and confidential. BOC does not receive any results. In the event that your doctor did not receive results, it is the responsibility of the Doctor office to get in touch with the lab. Most of the time they have an account with the labs. Please be considerate, in the event an appointment needs to be cancelled, MPS needs to be given a 24-hour notice. We send confirmation out of courtesy, if you are a no show, you will be charged an additional $25 to reschedule. We make it very easy for you to contact us with any questions or concerns. We may not always be available by phone. You can also reach us via email or text. I understand the above terms and conditions and agree to have my lab (and/or my son/daughter) sample collected.